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Statement of Service Expectations

The purpose of this document is to 1) provide an outline of services which ACIG Safety Management provides to the members; and 2) clarify areas of responsibility of ACIG, its members, and agents.  This document further functions as the operating guideline to support ACIG Safety Management's mission statement, which is to assist members in saving lives and preventing the potential for losses by providing information, resources, education, and outreach; delivering value-added services to improve the safety, health, and welfare of the member companies; facilitating networking opportunities and promoting Best Practices; and fostering a zero incident culture.

1. Member Safety Expectations - Members are expected to implement activities which are intended to minimize the potential for loss, to control the cost of those losses which do occur, and to communicate the lessons learned throughout their organization.  In addition, members are strongly encouraged to adopt a zero injury philosophy which creates a safety culture within the membership.  All ACIG members shall strive to attain a world class safety culture by using the ACIG best practices protocols as established in the Project Lifesaver (PLS) initiative.  Member management shall utilize a defined approach using root cause analysis thus enabling the member to avoid such losses in the future and to share the "lessons learned" with ACIG and other members.

   ACIG will meet annually with the agents to determine which loss control services will be provided by their respective organizations.

2. Safety Staff Performance - Members are expected to employ persons having the ability and experience to support the implementation and expansion of the safety management process within their organization.  Members shall encourage education and ongoing professional development, including attendance at the ACIG Safety/Claims Workshops.

   The member's safety staff will be reviewed from the standpoint of technical capability and functional effectiveness.  Staffing levels, relative to current and forecasted workload, will be monitored.  Any concern arising will be conveyed to member management.

3. Education and Training - The ACIG Safety Division will assist member's management, safety staff, and insurance agent in the presentation of safety management issues of importance to the member's key managers and supervisors.

4. Safety Process Development/Technical Support - The ACIG Safety Division serves the member as consultant and facilitator, providing safety process development and technical support in the following areas:

   Industrial safety Industrial hygiene Occupational health Fire protection and prevention First aid and emergency services Emergency preparedness Member/subcontractor safety Regulatory agency protocols Fleet safety

   Hazard communication Employee screening and verification Job hazard analysis High hazard work operations Accident/incident investigation Return-to-work Employee training Liability prevention methods Incident investigation and root cause analysis

5. Accident Prevention Services - The ACIG Safety Division will provide the following accident prevention services, upon request to the member, at no additional charge.  Coordination shall be established between ACIG and the member's agent to assist in providing services.

   Risk assessments Best practices evaluations Employee perception surveys Fleet safety reviews Training/educational programs

   Analysis of accident causes utilizing root cause Industrial hygiene services* Industrial health services* On-site program evaluations**

   *    Industrial hygiene/health services will be provided to members, at no charge, in the initial stages of determining if a hazard exists.  Routine industrial hygiene services for known hazards are not included; however, ACIG can assist in the identification of third-party service providers.

   **  The intent of conducting on-site program evaluations is to assist the member in the evaluation of hazards that are unique or not normally encountered during their normal operations, and in certain cases, where required by the state board of insurance.

6. Safety Management Process Evaluation - The ACIG Safety Division conducts ongoing evaluations of each member's safety management process.  The results of these observations are fed back to each member both formally and informally at the appropriate levels, from the CEO to the Safety Manager, to the jobsite supervisor.  The ACIG Account Executives and member's agent, are also included in the evaluation feedback activity so that they can maintain an ongoing awareness of the status of the member's effort to minimize the potential for loss.

   These are some key areas under review:

   Management leadership Supervisory direction and control Jobsite self-assessment Employee safety and health training Performance measurements and accountability systems

   Employee hiring/screening practices Pre-job/pre-task safety planning Employee orientation and training Subcontract safety administration Departmental staffing

7. Annual Strategic Safety Planning - Through the Project Lifesaver (PLS) initiative, ACIG shall meet with the member's senior management and agent on an annual basis to provide a detailed status report on the progress of the member safety initiatives.  Issues requiring follow-up by either party will become action items and will be tracked through resolution.  To support this planning initiative, ACIG will have the best practices protocols in educating member's staff on key areas of safety and risk management.

   

8. Regulatory Issues Monitoring - The ACIG Safety Division focuses on maintaining current knowledge of regulatory developments of the Occupational Safety and Health Act (OSHA), the Mine Safety and Health Act (MSHA), the Department of Transportation (DOT), and Environmental Protection Agency (EPA)  Regulations.  The ACIG Safety Division monitors workers' compensation legislation, which may impact member safety management operations.  Where possible, key issues are monitored from the pre-proposal stage through their life cycle.  ACIG attempts to assess the feasibility of the proposal, and to evaluate the impact on the members, the client community, and the work force.  Where notice is deemed beneficial or when action is required, ACIG will communicate with appropriate member management and staff.

   ACIG strives to maintain key contacts with senior level officials in the regulatory agencies, trade associations, and professional organizations to facilitate the information gathering process.

9. Statistical Safety Performance and Other Reports - The ACIG Safety Division will compile a summary report each year for the membership and for each individual member, including their agents using data provided by each member and/or their assigned TPA.  Data summarized will include claims analysis by type, nature, and cost.

   Note: ACIG recognizes that individual members and/or agents may generate all, or even more, data which measures their safety results.  However, ACIG expects the full and timely cooperation of all members to a) assist those members having safety management processes which are still evolving; and b) provide a uniform database to track the progress of each member and the ACIG membership.

10. Safety Reference Materials - The ACIG Safety Division has compiled a comprehensive Safety Reference Manual for construction operations.  This manual is updated periodically and is intended to serve as a guide to the member's safety staff in the development of their company specific policies, processes, procedures, and practices.  It is not intended to serve in lieu of a company safety procedures manual.  It does not serve as an official code or standard.  Copies are distributed to member management and safety staff.

11. Best Practices Networking Sessions - These sessions are conducted three times a year for all members and agents.  Included are a full-day meeting, and sessions tied to the twice-a-year Board of Director's meetings.  ACIG Safety, Claims, Risk Management, Member Executives, Key Operations Managers, and Safety Professionals actively participate.  The forums enable members to share ideas, best practices, and lessons learned.

12. Safety/Claims Management Workshops - These meetings are conducted on a semi‑annual basis for all members and agents.  ACIG Safety, Claims, Risk Management, and Executive staff members actively participate, as well as key service providers.  The workshops are intended to provide a formal educational forum for topical issues of interest to the member group, to provide an opportunity to foster networking among members, and to create an occasion for an exchange of ideas.  Typical attendance includes safety, risk, claims, and key operations personnel of the members.

This document shall function as a guideline of the services to be provided by the ACIG Safety Management Division.  Please notify the Safety Management Division at (972) 702-9004 anytime if you need any safety information or assistance.